Last updated 5th January 2025
Privacy Policy
In this Privacy Policy, the terms “we,” “us,” and “our” refer to Remie Charles International Real Estate, registered at the address above.
Our Privacy Policy outlines how we handle and process any personal data we collect from you, whether through our website or Partners and trusted third parties with your pre authorization.
Please read the following information carefully to understand our practices regarding your personal data and how we will treat it.
We value your privacy and are committed to protecting your personal information. We manage your data in compliance with all applicable data protection laws. By visiting and using our website, you acknowledge that you have read and agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, please do not use our website or services.
We reserve the right to update our website and this Privacy Policy at any time. Any changes will be reflected on our website as soon as they are made. It is your responsibility to review this Privacy Policy regularly to stay informed about any updates.
What Information is Collected from Our New and Existing Customers
At Remie Charles International Real Estate, we collect various types of information from our new and existing customers to provide you with the best possible service. The information we gather includes but not limited to and we will inform you:
Personal Identification Information:
Name: First and last names contact Details: Email address, phone number, and mailing address. postal/correspondence/home address, Ocasionally request details as required for the provision of your identification documents such as passports, driving licenses etc which are used for right to rent checks and money laundering checks;
Property Details:
Property Information: Details about the property you own or are interested in, such as address, type, size, photos, floorplans, energy performance certificate ratings/ home reports, property descriptions, planning and valuation. Preferences: Your preferences for buying, selling, or renting properties, including location, budget, and specific requirements.
For successful property transactions, we occasionally require the following information from buyers, sellers, landlords, and tenants: Utility Providers and Meter Details: Names and contact details of utility providers, meter serial numbers and locations, and initial and final meter readings. Inventories: Detailed check-in and check-out inventories of property contents and their condition. Deposits: Amounts and payment dates of deposits paid by tenants, and information on deposits registered with any deposit protection scheme, including scheme details and registration reference numbers.
Where applicable your date of birth, nationality, financial status, tax status and other financial details for managing any financial services you request from us including payments for services, transfer of rents, setting up of standing orders and for proof of funds to proceeds with purchasing or renting one of our properties including offers or mortgages in principle;
Financial Information:
Payment Details: Bank account information, credit card details, and transaction history for processing payments and maintaining accurate financial records. Financial Status: Information about your financial situation, such as income, employment status, and credit history, which may be necessary for certain transactions.
Cookie data which relates to your use of our website;
(just like any website) Details of the website you have come from/been referred by;
Data sent from your browser to our server which may include: the date, time and duration of your visit to our website which pages you visited and your IP address;
We use the information we collect to deliver and enhance our services we provide:
Client Management: To oversee and improve client details and data, thereby enhancing the overall quality and efficiency of our services.
Communication: To keep you informed about our services, updates, and any new products or offerings.
Financial Services: To handle financial aspects related to properties, including managing payments, deposits, and invoicing, which will be overseen by a certified and regulated solicitor.
Viewings and Certifications: To arrange property viewings and ensure that all necessary documentation is in order, whether through our services or your chosen solicitor.
Enhancing Our Website To improve our website’s performance and user experience, we may analyze data collected from your visits, including information from cookies. This helps us understand how you interact with our site, which pages you visit, and how you navigate through our content. By evaluating this data, we can make informed adjustments to customize and optimize the content and functionality of our website to better meet your needs and preferences.
Legal and Regulatory Obligations
We collect and utilize your data to meet various legal and regulatory requirements, including:
- Compliance with Laws: We are required to retain and/or disclose certain information to comply with applicable laws.
- Contract Fulfillment: We use your data to uphold the terms of our contract with you.
- Claims and Complaints: We investigate and address any claims or complaints related to our services.
- Auditing: We conduct internal and external audits to ensure proper practices and compliance.
- Anti-Money Laundering: We perform checks to prevent money laundering sales progression Solicitors
- Right to Rent Checks: We verify eligibility for renting properties as required by law.
- Business Transfers: We may transfer information if our business is acquired by another entity.
- Debt Collection: We use your data to collect any debts owed to us.
- Tenant References: We provide references if you are a tenant.
Data Retention
We will retain your personal information in compliance with relevant laws and our internal Retention Policy. Once your data is no longer needed for the purposes outlined, we will take reasonable measures to either destroy it or anonymize it. We only keep your personal information for as long as necessary to fulfill the purpose for which it was collected. If you would like to review our Retention Policy, please request a copy from us.
Disclosure of Information
We may disclose your personal information under the following circumstances:
- Legal Requirements: If required by law, regulation, or legal process, we may disclose your information to comply with legal obligations or to respond to requests from law enforcement or regulatory authorities.
- Service Providers: We may share your information with third-party service providers who assist us in delivering our services, such as payment processors, real estate partners, IT support, solicitors and audit firms. These providers are obligated to protect your data and use it only for the purposes we specify.
- Business Transfers: In the event of a business merger, acquisition, or sale, your information may be transferred to the new entity as part of the transaction.
- Consent: We may disclose your information if you provide explicit consent for us to do so or not to do so for specific purposes.
Marketing
We may use your personal information to inform you about our products, services, and promotions that might interest you. This includes properties that match your specified requirements, market updates you’ve inquired about, and services we believe will genuinely interest you. Initially, we will contact you using the information you provided when you inquired about our properties or services. By providing this information, you consent to us using it for its desired purpose and assisting in our services. This information typically comes from direct contact in person, email, phone, or via the websites you used to inquire about our properties or services. You can opt out of receiving these communications at any time by emailsor by contacting us directly. We are committed to respecting your privacy preferences and using your data responsibly for marketing purposes.
Your Rights
You have several rights regarding your personal data, and we are dedicated to upholding them. You can request access to the data we hold about you, corrections to inaccurate information, and the deletion of data no longer needed or if you withdraw your consent. You can also ask us to restrict data processing in certain circumstances, receive your data in a portable format, and transfer it to another controller where feasible. Additionally, you have the right to object to data processing for specific purposes, such as direct marketing, and to withdraw your consent at any time. To exercise these rights, please contact us directly. We will respond in accordance with applicable data protection laws with in a reasonable time frame.
Third-Party Websites
Our website and social media channels may include links to external websites. We do not have control over these websites and are not responsible for their content. Additionally, we are not liable for the protection and privacy of any information you provide while visiting these sites, as they are not covered by our Privacy Policy. We recommend reviewing the privacy policies of any third-party sites you visit to understand how they handle your personal information.
Security
We take the security of your personal information seriously and implement a variety of measures to protect it. Our security practices include the use of encryption, secure servers, and access controls to prevent unauthorized access, disclosure, alteration, or destruction of your data. While we strive to protect your information, no system is entirely foolproof. Therefore, we encourage you to take precautions to safeguard your own data, such as using strong passwords and keeping your login information confidential. If you have any concerns about the security of your data, please contact us immediately.
Complaints
If you have any concerns or complaints about how we handle your personal data or our adherence to our Privacy Policy, we encourage you to contact us directly. We take all complaints seriously and will make every effort to address your concerns promptly and thoroughly. You can reach us via email, phone, or through our website’s contact form. If you are not satisfied with our response, you can escalate the matter to the PRS. We are a member of the Property Redress Scheme (PRS), which provides an independent dispute resolution service for our clients.
For more information, you can visit their website: www.theprs.co.uk.
Contact Us
If you have any questions, concerns, or need more information about our Privacy Policy or how we handle your personal data, please contact us. We’re here to help and ensure your experience with us is positive.
You can contact us via:
- Phone: 0330 1330 963
- Email: enquiries@remiecharles.com
- Website: remiecharles.com
- Address: Bartle House, 9 Oxford Court, Manchester, M2 3WQ
We value your feedback and are committed to resolving any issues you may have. Thank you for trusting Remie Charles International Real Estate. We look forward to assisting you!
